FIND A LOCATION
There's one near you!
More Western Union sites!
QUESTIONS? Please Contact Us!
| 2117 9088 | (for calls within Hong Kong) | |
| +852 2117 9088 | (for calls from overseas) |
HOW TO RECEIVE MONEY
It is very easy to receive money through us. First, locate your nearest Western Union Agent in Hong Kong here. Then make your way to the Agent location.
CONFIRM THAT THE MONEY IS READY FOR PICK UP
But before you (the Receiver) visit our Agent location, make sure that the money is ready to be collected. Either contact the sender to confirm, or track the status of your money transfer online or call our Hong Kong hotline at 2117 9088 (for calls within Hong Kong) or +852 2117 9088 (for calls from overseas).
In the case where money is sent to a receiver's bank account in Indonesia, the money can be withdrawn from the bank account directly.
VISIT THE AGENT LOCATION
Remember to bring the following information:
- The sender's full name (that is, first, middle and last names).
- The country where the money was sent from.
- The amount that was sent.
- The Money Transfer Control Number (MTCN).
- Your original valid government-issued identification with photo.
COMPLETE THE 'TO RECEIVE MONEY' FORM
Just fill out the 'To Receive Money' form and provide the Agent the MTCN and your original valid government-issued photo identification.
REVIEW AND SIGN THE RECEIPT
You will be given a receipt. Review it thoroughly and sign the receipt if all the details are accurate.
RECEIVE YOUR MONEYThe Agent will then hand you your money together with the receipt. The transaction is complete. Please keep your money in a safe and secure place.

